Refund policy

30-Day Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

For an ordinary return unrelated to a product quality issue, the item must be unused, uninstalled, in the same condition that you received it, and in its original packaging. You will also need the receipt or proof of purchase. Products that have been installed or tested are not eligible for an ordinary return for non-quality reasons.

Products with quality issues may be returned within the 30-day return period, including sale or promotional items. The unused and uninstalled requirements for ordinary returns do not prevent a return for a confirmed quality issue.

Sale Items and Gift Cards

Sale and promotional items are not eligible for ordinary returns for non-quality reasons, such as a change of mind. However, they may be returned for quality issues within the 30-day return period and receive the same 12-month limited warranty as regularly priced products.

Gift cards are not eligible for ordinary returns.

How to Request a Return

To start a return, contact carsparkle.led@gmail.com with your order number and the reason for your return. For a quality issue, please also provide clear photos or videos showing the problem.

If your return is approved, we will provide instructions on how and where to send your package and confirm the applicable return shipping arrangements. Items sent back without prior return approval will not be accepted.

Return Shipping Costs and Reimbursement

For approved returns for a refund, CARSPARKLE and the customer each pay 50% of the return shipping cost. We will confirm the return shipping arrangements and cost with you before you send the package.

The customer first pays the full return shipping cost and then sends the shipping receipt or other proof of payment to CARSPARKLE after-sales support at carsparkle.led@gmail.com, together with the order number. 

After verifying the receipt, our after-sales team will reimburse 50% of the return shipping cost. We will issue this reimbursement as a refund against your original order whenever possible. If the original order cannot accommodate the reimbursement, including when the available refundable balance is insufficient, we will arrange payment through another method agreed with you.

This 50/50 cost-sharing rule does not apply to approved free warranty replacements. CARSPARKLE covers the shipping costs for those replacements as described below.

Damaged, Defective, or Incorrect Items

Please inspect your order upon receipt and contact us as soon as possible if the item is defective, damaged, or incorrect so that we can evaluate the issue and arrange an appropriate resolution. Include your order number, a description of the issue, and clear photos or videos.

12-Month Limited Warranty

We provide a 12-month limited warranty from the date of delivery. This warranty applies equally to regularly priced, sale, and promotional products.

The warranty covers manufacturing defects, such as circuit failures or detached LED chips. Fitment or compatibility problems, flickering, and vehicle error messages discovered after installation or testing are also handled under this warranty. Contact our after-sales team for assessment and assistance with these issues.

Products that meet the conditions for a free warranty replacement will be replaced at no charge. CARSPARKLE pays the shipping costs for the approved replacement, including shipment of the replacement product and any return shipment that we require. Please contact us for shipping arrangements before sending a product back.

The warranty does not cover damage caused by drops, water damage, misuse, or unauthorized modifications. To request warranty service, contact carsparkle.led@gmail.com with your order number, a description of the issue, and clear photos or videos showing the problem.

The 12-month warranty is separate from the 30-day return period. Installation or testing does not prevent a valid warranty claim. After the 30-day return period, covered issues are handled under the warranty rather than as ordinary returns for a refund.

Exchanges

For an ordinary exchange, request an eligible return first and place a separate order for the new item once the return is accepted. This process is subject to the return conditions above. Approved free warranty replacements are arranged directly by CARSPARKLE after-sales support and do not require you to purchase the replacement product.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, your refund will be issued to your original payment method within 10 business days. Your bank or credit card company may need additional time to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact carsparkle.led@gmail.com.

Nothing in this policy limits any consumer rights that cannot be excluded under applicable law.